Terms & Conditions

Last updated: September 2026

These Terms & Conditions apply to rental services provided by Dax & Bo DIY Decor Co., LLC (“Dax & Bo Decor” or “Dax & Bo). By approving a rental quote and submitting the required booking deposit, you agree to the terms below.

Quotes & Reservations

Submitting a Selected Staples list, inquiry, or quote request does not reserve rental items or an event date. All rental items are subject to availability. A reservation is confirmed only after: the rental quote has been approved; and the required 50% non-refundable booking deposit has been received. Until both are completed, requested items remain available for other customers to reserve.

Booking & Payment

A 50% non-refundable booking deposit is required to secure your rental items and event date. The remaining rental balance is due 7 days before the scheduled pickup or delivery date. A 20% refundable damage deposit is required for all rental orders. The damage deposit is separate from the rental subtotal and is subject to the Damage, Loss & Cleaning terms below. Invoices are sent electronically and may be paid securely online using the payment methods available through Dax & Bo's payment processor. All required payments must be received before rental items are released for pickup or delivery.

Minimum Rental

A minimum rental order of $100 before taxes, delivery fees, and the refundable damage deposit is required. Once a reservation has been confirmed, the original rental subtotal cannot be reduced below the amount approved at booking.

Rental Period

Standard wedding rentals generally run Wednesday through Monday of the event week. Rental periods for other events may vary and will be listed on the customer's quote or otherwise confirmed before pickup or delivery. Rental rates are based on the items rented and do not decrease for shorter rental periods. All rental items must be returned by the agreed-upon date and time.

Pickup, Delivery & Return

Local Pickup: Free local pickup is available in Otsego, Minnesota during designated pickup times. Pickup arrangements must be coordinated in advance.

Delivery: Delivery is available within 30 miles of Otsego for a flat $35 delivery fee. Delivery outside the standard service area may be available upon request and will require a custom quote. Unless specifically included in the customer's quote, delivery includes transportation of rental items only. Dax & Bo does not provide event setup, styling, decorating, teardown, or return pickup.

Return: Customers are responsible for returning all rental items by the date and time agreed upon. Standard wedding rentals are typically due back the Monday following the event. Late returns may result in additional charges, particularly when the delay affects another customer's reservation.

Use & Care of Rental Items

All rental items remain the property of Dax & Bo DIY Decor Co., LLC. The customer is responsible for rental items from the time they are picked up or delivered until they are returned to and received by Dax & Bo. Rental items must be used for their intended decorative purpose and handled with reasonable care. Unless specifically approved by Dax & Bo, rental items may not be permanently altered, painted, cut, drilled, glued, or otherwise modified. Flowers, greenery, vinyl, adhesive, tape, labels, food, or other materials added by the customer must be removed before items are returned. Normal wear resulting from appropriate use is expected and will not result in damage charges.

Candles

Dax & Bo provides LED candles only. Real candles, open flames, and wax-burning candles may not be used in or with Dax & Bo rental items. Customers are responsible for confirming and complying with any additional candle, fire, or decor restrictions required by their venue.

Batteries, Remotes & Accessories

LED candles and other rental items may include batteries, remotes, or other accessories depending on the item. All remotes and included accessories must be returned with the rental order. Normal battery depletion during appropriate use will not result in a charge. Missing batteries, remotes, accessories, or other components may result in replacement charges.

Damage Deposit

A refundable damage deposit equal to 20% of the rental subtotal is required for each rental order. After all rental items are returned, Dax & Bo will inspect the order for damage, loss, missing items or components, and excessive cleaning. The unused portion of the damage deposit will be refunded within 5 business days after the rental is returned and inspected. Once a refund has been issued by Dax & Bo, it may take up to 10 additional days for the refund to appear in the customer's bank or card account depending on the customer's financial institution.

Damage, Loss & Replacement Costs

Customers are financially responsible for rental items while the items are in their possession. Charges may be assessed for: broken or damaged items beyond normal wear; lost, missing, or unreturned items; missing remotes, batteries, components, or accessories; excessive cleaning; prohibited use of real candles, open flames, or wax; permanent alterations or modifications; or other damage resulting from improper use, handling, storage, or transportation.

Replacement costs for individual rental items will be disclosed on the customer's original quote and/or invoice. By approving the quote and completing the reservation, the customer acknowledges the listed replacement costs and accepts financial responsibility for damaged, lost, missing, or unreturned rental items as provided in these Terms. Dax & Bo may deduct applicable charges from the customer's refundable damage deposit. The damage deposit is not a limit on the customer's financial responsibility. If repair, replacement, cleaning, or other charges exceed the amount of the damage deposit, the customer remains responsible for the outstanding balance.

If additional charges are necessary, Dax & Bo will provide an itemized notice or invoice by email identifying the applicable damage, loss, cleaning, or replacement charges before additional payment is collected. Where permitted by the customer's payment authorization and Dax & Bo's payment processor, the customer authorizes Dax & Bo to charge the payment method associated with the rental for amounts properly due under these Terms that exceed the damage deposit. If the payment method cannot be charged automatically, the customer agrees to pay the outstanding balance by the due date stated on the invoice.

Changes & Additions

Customers may request additions or changes to their rental order before the scheduled rental date.

Additions: Additional rental items or quantities may be added subject to availability. Additions may result in an adjustment to the rental balance, damage deposit, taxes, and/or delivery charges.

Exchanges: Customers may request to exchange rental items for other available items of comparable value. Exchanges are subject to availability and approval by Dax & Bo. If the replacement items increase the rental subtotal, the difference will be added to the customer's balance.

Reductions: Once a quote has been approved and the booking deposit received, the customer is committed to the original rental subtotal. Items or quantities may be removed if they are no longer needed, but removing items does not reduce the amount owed under the original reservation. Changes may not reduce the rental subtotal below the amount originally approved at booking.

Cancellations

The 50% booking deposit is non-refundable for customer-initiated cancellations. For cancellations made more than 7 days before the scheduled pickup or delivery date, rental payments made in excess of the 50% booking deposit will be refunded. For cancellations made within 7 days of the scheduled pickup or delivery date, all rental payments are non-refundable. If a refundable damage deposit has already been paid and the rental items have not been released to the customer, the damage deposit will be refunded.

Rescheduling

Requests to reschedule an event may be accommodated based on availability. Rental items originally reserved cannot be guaranteed for a new event date until availability has been confirmed by Dax & Bo. Any changes to pricing, inventory, delivery, or other details resulting from a new event date will be communicated before the reservation is transferred.

Outdoor Use & Weather

Rental items may be used outdoors when appropriate but must be protected from rain, excessive moisture, high winds, extreme temperatures, unstable surfaces, and other conditions that may damage the items. Customers are responsible for monitoring weather conditions and moving rental items to a safe, protected location when necessary. Weather-related damage is treated the same as other rental damage and may result in deductions from the damage deposit and/or additional charges. Weather conditions do not automatically qualify a rental for cancellation or refund under these Terms.

Venue Requirements

Customers are responsible for confirming that their venue permits the rental items and intended decor before completing their reservation. This includes, but is not limited to, restrictions related to candles, decor placement, adhesives, hanging items, setup and teardown times, and outdoor use. Dax & Bo is not responsible for venue restrictions that prevent a customer from using a rental item after the reservation has been confirmed.

Taxes

Applicable sales taxes will be calculated in accordance with Minnesota tax requirements and based on the applicable rental or delivery location. Taxes will be calculated and included on the customer's invoice.

Liability

Customers are responsible for the safe setup, placement, handling, use, and supervision of rental items while the items are in their possession. To the extent permitted by law, Dax & Bo DIY Decor Co., LLC is not responsible for injuries, property damage, losses, or other claims resulting from the customer's or a third party's transportation, setup, placement, handling, misuse, or use of rental items. Customers are responsible for following applicable venue requirements, manufacturer instructions where applicable, and reasonable safety precautions when using rental items. Nothing in these Terms is intended to waive or limit any rights or obligations that cannot legally be waived or limited under applicable law.

Privacy

Personal information submitted through the Dax & Bo website, inquiry forms, Selected Staples submissions, quotes, invoices, or booking process will be handled in accordance with the Dax & Bo Privacy Policy.

Agreement to Terms

By approving a rental quote and submitting the required booking deposit, the customer acknowledges that they have reviewed and agree to these Terms & Conditions, including the rental subtotal, cancellation policy, damage responsibility, and any replacement costs identified on their quote or invoice.

Contact

Questions regarding these Terms & Conditions or an existing rental may be sent to hello@daxandbodecor.com.